Tracking & Delivery

Why is my package undeliverable?

Ugh, that's a bummer. Sorry about that. We definitely want you to get your amazing items and we shipped to the address provided at checkout. So what happened?What went wrong? 
  • If you are not listed as a resident, the package most likely will be returned to Provipbuy.
  • If the address belongs to a business, friend, or relative, you must include "In care of (c/o the resident/business.)"
Possible missing information:
  • Incorrect or missing items.
  • "In Care of (C/O the resident of the shipping address)."
  • Apartment number /unit number/suite number.
  • Business or company.
*Provipbuy is not responsible for any lost or undeliverable packages or any additional charges needed to reship or retrieve a package where the address was incorrectly provided.So here's what's up:
  1.  You can replace your order with the correct information at any time since we will refund you for the merchandise when the package is returned to Provipbuy as undeliverable.
  2. Undeliverable packages are usually returned to Provipbuy within 1 month of shipment domestically and within 180 days of shipment internationally.
  3. Provipbuy shipping labels are generated by a computerized shipping tool. It creates the label based on the zip code/postal code. If your zip or postal code is not correct, the shipping label may be created incorrectly.
  4. Provipbuy will email you when your undeliverable package has been processed and refunded.
  5. Your tracking # will allow you to track and monitor its movement.
  6. We do not refund the original shipping cost.

I entered my address wrong!

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